Q: I love your craft wood shapes, but I need a shape that you don’t have on your site. Do you take custom orders?
Yes! The shapes we offer will continue to grow and diversify in time. As each season and holiday come around we add a few more. If you are looking for a specific shape, please message us. We are always willing to consider custom orders.
Q: What kind of wood do you use for your tiered tray shapes?
Our 3/4″ wood is premium quality pine with NO KNOTS. Our 1/8″ and 1/4″ wood is laser cut from quality Baltic birch faced ply. We never use MDF.
Q: Will my wood really come sanded?
Yes! Our 3/4″ chunky wood shapes come sanded. Lots of people cut wood, but we pride ourselves in providing you with a finished product, fully sanded and ready to paint, paper and decorate right out of the box. We even use an air compressor to remove the sanding dust for you! Laser cut items are NOT sanded. Many are scored for easier placement/painting and many are small pieces that our sanders can alter the shape of and/or break. (Disclaimer: we sand the front, back, and the sides of all our 3/4″ items, however, on the sides, some of the tight spaces may not be sanded, as our sanders can not reach into those areas.) As with all wood, slight imperfections may exist.
Q: Why are there burn marks on some of my wood pieces?
Light burn marks on laser cut wood is normal and you can paint or paper right over them or remove them with a light sanding. A campfire (burnt wood) smell is also normal and will fade. If it is bothersome, you can lightly sand the edges to make it go away faster. As with all wood, slight imperfections may exist.
Q: Do you ship using boxes or bubble mailers? Do you reuse shipping materials?
We always ship our craft wood in a box to prevent dings and scratches. We do not use bubble mailers. We also re-use packing and shipping materials whenever possible. It helps keep costs down and it’s good for the environment.
Q: Do you offer wholesale pricing?
We are not a wholesale shop and we do not offer wholesale pricing. We do, however, run sales and can sometimes offer quantity discounts. Message us to inquire about larger orders.
Q: Where can I find the sizes for each of your shapes?
The size(s) for each shape can be found in the photos (usually the 2nd photo) and are also detailed in the item description at the bottom of the page.
Q: How long will it take to cut my order?
All of our craft wood shapes are cut to order. Most orders are ready to ship in 2-4 days, but during peak seasonal times, orders may take longer. If you need an order by a specific date, please contact us before ordering so we can confirm we can meet your needs.
Q: How long will it take to get my order once it’s cut?
We only use USPS to ship orders and most orders arrive in 2-5 days, depending on location. We offer Ground Advantage (First Class), Priority and Express options. (Per the post office requirements, all packages weighing over 1 pound must be sent by Priority mail, first class shipping is not available.) Tracking is provided on all orders.
Q: Do you replace lost or stolen orders?
No. We ship only to the address the buyer provides and once we drop an order off at the post office and they scan it in, we have no control over the final delivery of a package. The delivery of a package is the responsibility of the post office. Sadly, many of us have had to deal with the occasional lost or stolen package. In the rare event your order is lost or stolen, we will work with you to re-cut and ship a replacement order on a rush basis, but you must repurchase the items. We will not replace lost or stolen packages free of charge. Thank you for understanding.
Q: Do you sell the designs for your shapes?
Yes! You can purchase the SVG file for most of our shapes on our sister website SVG4WoodCrafts.com.